Technological advancements are on the rise, coming from all directions. That means, however, that technological fraud is too.Read more
Impact on consumer spending and the impact on the retail market
These are uncertain times for both consumers and businesses. What is clear is that the UK economy is going to take a hit, as is the global economy as a whole. How big a hit is dependent on various factors..Read more
Customer chargebacks are one of the immediate ways fraudulent activity impacts businesses. When fraudulent purchases are made through a customer's account, companies have to process chargebacks and their associated costs.Online merchants and banks that experience..Read more
Interactive Voice Recognition (IVR) applications are telephone systems that can interpret and respond to a person's voice. These systems are commonly used in over-the-phone customer support. For example, an account holder contacts customer support and is asked by the..Read more
Recently, we asked Clare Messenger, the Head of Fraud Protection Services at JT, to share her thoughts on one of the most crucial considerations for all financial institutions: fraud protection technology.
The speed of development in today's tech leaves finance..Read more
Mobile fraud of all forms has risen in recent years, with contact centres especially at risk. Here are some key facts about contact centre fraud, and what you can do to minimise your risk.Read more