JT International Blog

Impact on consumer spending and the impact on the retail market

These are uncertain times for both consumers and businesses. What is clear is that the UK economy is going to take a hit, as is the global economy as a whole. How big a hit is dependent on various..

Read more

Customer chargebacks are one of the immediate ways fraudulent activity impacts businesses. When fraudulent purchases are made through a customer's account, companies have to process chargebacks and their associated costs.Online merchants and banks that experience..

Read more

Interactive Voice Recognition (IVR) applications are telephone systems that can interpret and respond to a person's voice. These systems are commonly used in over-the-phone customer support. For example, an account holder contacts customer support and is asked by..

Read more

Remote banking fraud occurs in three categories: internet banking, telephone banking and mobile banking. Of these three, internet banking fraud is by far the most costly, representing £123 million of the total £152.9 million lost to remote banking fraud in 2018.

Read more

Recently, we asked Clare Messenger, the Head of Fraud Protection Services at JT, to share her thoughts on one of the most crucial considerations for all financial institutions: fraud protection technology.

The speed of development in today's tech leaves finance..

Read more

 

Mobile fraud of all forms has risen in recent years, with contact centres especially at risk. Here are some key facts about contact centre fraud, and what you can do to minimise your risk.

Read more