COVID-19 has reshaped the world in many ways, including our purchasing habits. With many transactions moving online, banks and payment providers have faced a growing need to provide secure and reliable remote options for their customers. For many the solution lies..Read more
Voice providers servicing legacy technology can face several challenges that make growth difficult. Namely, many telecom organisations lack real-time routing information; data that can assist in avoiding frequent service delays and optimise call routes.
Some Voice..Read more
Impact on consumer spending and the impact on the retail market
These are uncertain times for both consumers and businesses. What is clear is that the UK economy is going to take a hit, as is the global economy as a whole. How big a hit is dependent on various..Read more
A2P messaging (the process of sending text messages from an application at scale) faces many of the same issues that other aggregate processes do: quality control, security, and efficiency. What’s worse, many of the businesses that rely on A2P don't have the..Read more
Customer chargebacks are one of the immediate ways fraudulent activity impacts businesses. When fraudulent purchases are made through a customer's account, companies have to process chargebacks and their associated costs.Online merchants and banks that experience..Read more
Interactive Voice Recognition (IVR) applications are telephone systems that can interpret and respond to a person's voice. These systems are commonly used in over-the-phone customer support. For example, an account holder contacts customer support and is asked by..Read more
Many financial institutions struggle to safeguard customers against SIM swapping, despite how prevalent this rising form of fraud has become.
In this post, we'll explore what SIM swap fraud is and how a SIM swap service for banks can strengthen fraud protection..Read more