JT International Blog

Voice providers servicing legacy technology can face several challenges that make growth difficult. Namely, many telecom organisations lack real-time routing information; data that can assist in avoiding frequent service delays and optimise call routes.

Some Voice..

Impact on consumer spending and the impact on the retail market

These are uncertain times for both consumers and businesses. What is clear is that the UK economy is going to take a hit, as is the global economy as a whole. How big a hit is dependent on various..

A2P messaging (the process of sending text messages from an application at scale) faces many of the same issues that other aggregate processes do: quality control, security, and efficiency. What’s worse, many of the businesses that rely on A2P don't have the..

Customer chargebacks are one of the immediate ways fraudulent activity impacts businesses. When fraudulent purchases are made through a customer's account, companies have to process chargebacks and their associated costs.Online merchants and banks that experience..

Interactive Voice Recognition (IVR) applications are telephone systems that can interpret and respond to a person's voice. These systems are commonly used in over-the-phone customer support. For example, an account holder contacts customer support and is asked by..

Remote banking fraud occurs in three categories: internet banking, telephone banking and mobile banking. Of these three, internet banking fraud is by far the most costly, representing £123 million of the total £152.9 million lost to remote banking fraud in 2018.

Many financial institutions struggle to safeguard customers against SIM swapping, despite how prevalent this rising form of fraud has become.

In this post, we'll explore what SIM swap fraud is and how a SIM swap service for banks can strengthen fraud protection..

Businesses are sending more SMS messages to their customers than ever before. As SMS becomes a primary means of B2C communication, it is essential that these messages reach their desired destination securely.

A2P — short for Application-To-Person messaging — refers to any software that can be programmed to send text messages to individual people.

It's commonly used by businesses to send notifications, account updates, and security measures such as one-time passwords...

Recently, we asked Clare Messenger, the Head of Fraud Protection Services at JT, to share her thoughts on one of the most crucial considerations for all financial institutions: fraud protection technology.

The speed of development in today's tech leaves finance..