Data is one of the most valuable resources a business can have at its disposal.
Read moreTechnological advancements are on the rise, coming from all directions. That means, however, that technological fraud is too.
Read moreEvery business has something to gain from B2C SMS communication. The financial sector, however, has more reasons to invest than most.
Read moreCOVID-19 has reshaped the world in many ways, including our purchasing habits. With many transactions moving online, banks and payment providers have faced a growing need to provide secure and reliable remote options for their customers. For many the solution lies..
Read moreVoice providers servicing legacy technology can face several challenges that make growth difficult. Namely, many telecom organisations lack real-time routing information; data that can assist in avoiding frequent service delays and optimise call routes.
Some Voice..
Read moreImpact on consumer spending and the impact on the retail market
These are uncertain times for both consumers and businesses. What is clear is that the UK economy is going to take a hit, as is the global economy as a whole. How big a hit is dependent on various factors..
Read moreA2P messaging (the process of sending text messages from an application at scale) faces many of the same issues that other aggregate processes do: quality control, security, and efficiency. What’s worse, many of the businesses that rely on A2P don't have the resources..
Read moreCustomer chargebacks are one of the immediate ways fraudulent activity impacts businesses. When fraudulent purchases are made through a customer's account, companies have to process chargebacks and their associated costs.Online merchants and banks that experience..
Read moreInteractive Voice Recognition (IVR) applications are telephone systems that can interpret and respond to a person's voice. These systems are commonly used in over-the-phone customer support. For example, an account holder contacts customer support and is asked by the..
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